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How s4u Handles Your Personal Data

At s4u, we take the privacy of your account information seriously — this page explains exactly what data we collect, why we collect it, and how you can…

Data collected only for account operationNo sale of personal data to third partiesRight to access, correct or delete your dataUPI, Paytm, PhonePe transaction details protectedContact our privacy team any time

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What This Privacy Policy Covers

s4u Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to all accounts created and activity conducted on s4u, accessible where local law permits. We collect personal details — your name, contact information, account credentials and transactional records — solely to operate your account, process payments and meet any applicable legal obligations.

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When you deposit or withdraw through UPI, Paytm or PhonePe, the transaction identifiers we store are used only to verify your payment history and handle disputes. We do not share identifiable account data with advertisers. Data we hold about your account is stored on secured servers
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and access within our team is role-restricted. Your privacy choices under applicable Indian data protection frameworks are explained in the sections below.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about your data, want to request a copy of what we hold, or need to correct something on your account, our privacy support team is reachable through…

Privacy Email Send a written data request to our dedicated privacy address. Include your registered account email so we can locate your record quickly and respond within the committed window.

Live Chat Support Open the chat widget from your account dashboard and select the Privacy or Data option from the menu. A support agent can raise a formal data request on your behalf during the conversation.

Help Centre Ticket Submit a ticket through the Help Centre under the Account and Privacy category. Attach any relevant details — such as payment method used (UPI, Paytm, PhonePe) — to speed up the verification step.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We use a combination of technical controls and clear internal policies to keep your account data safe.

Data Collection

We collect only what is necessary to run your account: name, contact details, payment method references (UPI, Paytm, PhonePe) and…

Cookie Usage

Cookies on s4u are used for session management, fraud prevention and measuring which pages you visit most.

Account Security

Passwords are stored as one-way hashed values — we cannot read your password.

Data Retention

We keep your account records for as long as your account is active or as required by applicable law.

Who Can Access Your Data

Inside s4u, data access is restricted by role — only team members who need your information to process a payment…

Requesting Changes

You can request a full copy of the personal data we hold, ask us to correct inaccurate details or submit…

Common Questions About Your Privacy at s4u

These answers cover the questions our account holders ask most often about data rights, cookie settings and how to get in touch with our privacy team. If your question is not answered here, reach us through the support channels listed above.

We collect your name, email address, phone number, date of birth and the payment identifiers linked to your UPI, Paytm or PhonePe account. We also log session data and device identifiers to protect your account from unauthorised access.

No. We do not sell, rent or trade your personal data to advertisers or data brokers. Data may be shared with service providers who help us operate the platform, but only under strict data-processing agreements that limit how they can use it.

Send a data access request to our privacy email with your registered account address. We will verify your identity first, then compile and send a copy of your personal data within the timeframe required under applicable Indian data protection law.

Yes. Submit a deletion request through email or a Help Centre ticket. We will remove personal data from live systems once any legally required retention period has passed and confirm in writing when the deletion is complete.

Essential cookies keep your session active and help detect fraud — these cannot be switched off. Non-essential cookies for analytics can be turned off from the cookie preferences panel inside your account settings without affecting your core experience.

Transaction references from UPI, Paytm and PhonePe are stored in encrypted form and used only to verify payment history and process disputes. We do not store full bank account credentials — those remain within your payment provider's own systems.

We retain account records for the period required by applicable law after closure. Once that period ends, your identifiable data is deleted or anonymised. You will receive written confirmation when deletion from our live systems is finalised.

How s4u Handles Your Personal Data

Reach Our Privacy Team Directly

Data Handling, Cookies and Account Security

Data Collection

Cookie Usage

Account Security

Data Retention

Who Can Access Your Data

Requesting Changes

Common Questions About Your Privacy at s4u

01 What personal data does s4u collect when I open an account?

02 Does s4u sell my personal data to third parties?

03 How do I request a copy of the data s4u holds about me?

04 Can I ask s4u to delete my account data?

05 How does s4u use cookies and can I turn them off?

06 Is my UPI or Paytm payment data stored securely?

07 How long does s4u keep my personal data after I close my account?

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